Refund and Cancellation Policy

Last updated: September 21, 2026

The short version

Try a paid plan for 30 days. If it is not for you, tell us and we refund the payment in full. Cancel whenever you like and you keep access until the period you already paid for runs out.

1. 30-day money-back guarantee

If you are unhappy with a paid WebDecoy plan, you can request a full refund within 30 days of your first payment on that plan. You do not need to explain why.

  • The guarantee applies to the first payment on a subscription, not to every renewal.
  • It applies once per customer and per plan.
  • Any sales tax charged is refunded along with the payment.

To request a refund, email [email protected] from the address on the account. We process refunds within two business days of the request.

2. After the first 30 days

Renewal payments are not refundable. You can cancel at any time, which stops the next renewal.

We do make exceptions, and we would rather hear about a problem than have you eat the cost of one. If you were charged for something you did not use, charged twice, or hit a failure on our side, write to us and we will sort it out.

3. Cancelling

Cancel from Billing in your dashboard, or email us and we will do it for you. When you cancel:

  • Your plan stays active through the end of the period you have already paid for.
  • You are not charged again.
  • Your account moves to the Free plan rather than disappearing, so detection continues and your data stays reachable under Free plan limits.

You can export your detection data before or after cancelling.

4. Annual plans

The 30-day guarantee covers annual plans in the same way. After that window, an annual term runs to its end date and is not refunded in part when you cancel partway through.

5. The Free plan

The Free plan costs nothing, so there is nothing to refund. It has no time limit and does not require a card.

6. Purchases through a marketplace

If you subscribed through the Shopify App Store, Shopify bills you and their refund process applies. Contact us anyway: we will tell you what we can do directly and what has to go through Shopify.

Plans bought on webdecoy.com or in the WebDecoy dashboard, including WordPress plans, are billed by us through Stripe and are covered by this policy.

7. How refunds arrive

Refunds go back to the card or payment method you paid with. Banks usually post them within five to ten business days after we issue them. We cannot send a refund to a different account.

8. Before you dispute a charge

If a charge looks wrong, email us first. A dispute filed with your bank takes weeks to resolve and locks the payment while it runs. We can usually refund the same day.

9. Accounts we close

If we suspend or close an account for breaching our Terms of Service, prepaid fees for the remainder of the term are not refunded.

10. Questions

This policy sits alongside our Terms of Service. Where the two differ on refunds, this policy governs.